Manage document attachments in service items and documents
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Business Central. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | 
Mar 2, 2024 |
Apr 2, 2024 |
Business value
Digitalize document management of service-related documents (such as maintenance manuals, warranty certificates, or inspection reports) by attaching them directly to service items, contracts, and invoices. Access critical documentation on the go, ensuring efficient service delivery.
Feature details
In this release, we've made document attachments available on pages in Service Management. The Document Attachment FactBox is available in multiple places, like:
- Service Item Card (page 5980 "Service Item Card")
- Service Items (page 5981 "Service Item List")
- Service Items (page 5988 "Service Items")
- Service Contract (page 6050 "Service Contract")
- Service Contracts (page 9321 "Service Contracts")
- Service Contract Quote (page 6053 "Service Contract Quote")
- Service Contract Quotes (page 9322 "Service Contract Quotes")
- Service Credit Memo (page 5935 "Service Credit Memo")
- Service Credit Memos (page 9320 "Service Credit Memos")
- Service Invoice (page 5933 "Service Invoice")
- Service Invoices (page 9319 "Service Invoices")
- Service Order (page 5900 "Service Order")
- Service Orders (page 9318 "Service Orders")
- Service Lines (page 5905 "Service Lines")
- Service Quote (page 5964 "Service Quote")
- Service Quotes (page 9317 "Service Quotes")
- Service Quote Lines (page 5966 "Service Quote Lines")
- Posted Service Credit Memo (page 5972 "Posted Service Credit Memo")
- Posted Service Credit Memos (page 5971 "Posted Service Credit Memos")
- Posted Service Invoice (page 5978 "Posted Service Invoice")
- Posted Service Invoices (page 5977 "Posted Service Invoices")
You can also choose the Attachment action to go to document attachments from lines:
- Service Contract Quote Lines (page 6054 "Service Contract Quote Subform")
- Service Contract Lines (page 6052 "Service Contract Subform")
- Service Credit Memo Lines (page 5936 "Service Credit Memo Subform")
- Service Invoice Lines (page 5934 "Service Invoice Subform")
- Posted Serv. Cr. Memo Lines (page 5973 "Posted Serv. Cr. Memo Subform")
- Posted Service Invoice Lines (page 5979 "Posted Service Invoice Subform")
You can also print the following document to attachments using the Attach as PDF action:
- Service Contract
- Service Contracts
- Service Contract Quote
- Service Contract Quotes
- Service Order
- Service Orders
- Service Quote
- Service Quotes
- Posted Service Credit Memo
- Posted Service Credit Memos
- Posted Service Invoice
- Posted Service Invoices
Use the new Flow to Service Trx toggle in the Attached Documents page to control how documents attached to customers, items, or service items flow to documents, lines, and transactions.
| From | To | When |
|---|---|---|
| Customer | Service header: Service Order, Service Quote, Service Invoice, Service Credit-memo | Select value in the Customer No. field |
| Customer | Service contract header: Service Contract or Service Contract Quote | Select value in the Customer No. field |
| Item | Service Item | Select value in the Item No. field |
| Item | Service Line: Service order line, Service quote line, Service Invoice line, Service Credit-memo line | Select value in the No. field |
| Item | Service Contract Line: Service Contract line or Service Contract Quote line | Select value in the Item No. field |
| Service Item | Service Line: Service order line, Service quote line, Service Invoice line, Service Credit-memo line | Select value in the Service Item No. field |
| Service Item | Service Contract Line: Service Contract line or Service Contract Quote line | Select value in the Service Item No. field |
Note
Document attachments are not available for service item lines.
Tell us what you think
Help us improve Dynamics 365 Business Central by discussing ideas, providing suggestions, and giving feedback. Use the forum at https://aka.ms/bcideas.
Thank you for your ideas
Thank you for submitting these ideas:
- Attachments Service Items
- Ability to add Documents to Service Items
- Attach Documents in Service Orders and Quotes
We listened to your ideas, along with comments and votes, to help us decide what to add to our product roadmap.