Plan and prepare for Dynamics 365 Customer Insights - Journeys in 2024 release wave 1

Important

The 2024 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2024 to September 2024. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Customer Insights - Journeys.

Overview

Dynamics 365 Customer Insights - Journeys brings together the worlds of customer experience, generative AI, and marketing automation, empowering businesses to orchestrate end-to-end, personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Customers demand digital and in-person experiences throughout the purchase journey. They expect seamless, exceptional, and personalized experiences at every touchpoint. This necessitates analyzing a large amount of data to gain a deep understanding of customers, robust alignment between sales and marketing, and the ability to orchestrate personalized journeys across the customer lifecycle.

In this release, our focus is on three key areas:

• Generative AI and Copilot: We're transforming the way you work to enhance your productivity. With Copilot as your AI companion, you can specify the outcomes you're looking to drive and Copilot will leverage the power of data and AI to generate audiences, content, images, journeys, and more, allowing you to curate, edit, and launch your project in record time.

• Engaging customers in moments that matter: We're introducing new ways to reach your customers and we're increasing scale and throughput so you can connect with them at exactly the right time. We bring you capabilities to easily optimize journeys and measure success so you can ensure that every interaction hits the mark.

• Unifying sales and marketing: We continue to break down data silos between your departments, fostering collaboration between your sales and marketing teams. Thanks to granular lead qualification, sellers and marketers can maximize the opportunity pipeline and increase win rates by addressing leads when they're the most likely to buy.

Our goal is to equip you with an unparalleled suite of tools to enhance your productivity in delivering great customer experiences. We want to empower you to understand your customers deeply, reach out to them in innovative ways, and consistently refine your journeys for optimal results, ultimately boosting your performance to new heights.

For official product documentation and training for Dynamics 365 Customer Insights, see: Dynamics 365 Customer Insights documentation - Dynamics 365 Customer Insights | Microsoft Learn

Updates to Dynamics 365 Customer Insights - Journeys 2024 release wave 1

Investment areas

Copilot and AI innovation
Boost your productivity by harnessing the power of generative AI. As your daily assistant, Copilot in Customer Insights automates manual tasks and helps you be more creative, ultimately leading to better business outcomes

Moments that matter
Understand your customers’ expectations and identify the most effective channels and touchpoints to trigger interactions that will successfully engage customers in the moments that matter.

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Customer Insights - Journeys below:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Customer Insights - Journeys

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Improve your understanding of how to license Customer Insights - Journeys.
Product documentation	Find documentation for Customer Insights - Journeys.
User community	Engage with Customer Insights - Journeys experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Customer Insights - Journeys.