Easily reference copies of sent emails in the timeline

Enabled for	Public preview	Early access	General availability
Admins, makers, marketers, or analysts, automatically	-	-	Apr 1, 2024

Business value

Understanding your company's customer interactions is key to improving your customer experience. Now you can deepen customer understanding by viewing exact copies of sent emails, allowing you to build more personalized experiences. Reviewing sent emails improves your overall visibility, compliance, and auditing.

Feature details

Reference copies of emails (including personalized output) directly in the contact or lead time:

• See exact copies of emails sent in the contact and lead timelines.
• Review the output generated by advanced personalization features such as conditional content.

See also

Reference copies of sent emails in the interaction timeline (docs)