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Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Customer Insights - Journeys documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Sep 13, 2024 |
- | - |
Business value
The repetitive task of filling out forms can be a significant deterrent to event registration. Nobody likes to repeat information that they've already provided. Imagine loyal customers who attend multiple conferences each year having to input their contact information and preferences every time.
Form prefill in Dynamics 365 Customer Insights eliminates the need to repeatedly request basic details from your customers, reducing redundancy and saving time. This not only expedites the registration process but also allows for more strategic collection of customer data over time.
Feature details
Your customers can now register for upcoming events with minimal effort, simply confirming or updating their prepopulated data. The ease of use enhances the overall customer experience and boosts your conversion rates.
- To have the form automatically filled, your customer needs to open the form from the link sent in the Customer Insights-generated invite email.
- Available for marketing and event registration forms.
