What's new and planned for Dynamics 365 Customer Insights - Journeys

  • Article

This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Copilot and AI innovation

Revolutionize how marketers work and what they can achieve with Copilot in Customer Insights and AI innovation.

Feature Enabled for Public preview Early access* General availability
Create journeys by using Copilot to describe them Admins, makers, marketers, or analysts, automatically - - Jun 2024

Moments that matter

Respond to customers’ expectations in real time to engage them in moments that matter.

Feature Enabled for Public preview Early access* General availability
Scale your business with confidence with 300M maximum monthly interactions Admins, makers, marketers, or analysts, automatically - - Jul 2024
Reach customers at right moments with send scheduling Admins, makers, marketers, or analysts, automatically Jul 2024 - -
Reach customers quickly with 10x increased throughput Admins, makers, marketers, or analysts, automatically - - Sep 2024
Easily reference copies of sent emails in the timeline Admins, makers, marketers, or analysts, automatically - - Apr 1, 2024
Capture responses from external, third-party forms Admins, makers, marketers, or analysts, automatically - - Apr 1, 2024
Prevent duplicate emails to shared email addresses Admins, makers, marketers, or analysts, automatically - - Jun 2024
Improve engagement by editing emails in live journeys Admins, makers, marketers, or analysts, automatically Jul 2024 - -
Split your audience into groups to deliver unique customer experiences Admins, makers, marketers, or analysts, automatically Jul 2024 - Sep 2024
Get faster insights at scale with auto-management of segments, measures Admins, makers, marketers, or analysts, automatically Jun 2024 - -
Improve engagement and compliance with double opt-in Admins, makers, marketers, or analysts, automatically Jun 2024 - Sep 2024
Ensure messages go to the right contact email address Admins, makers, marketers, or analysts, automatically - - May 2024
Orchestrate journeys using any marketing interaction Admins, makers, marketers, or analysts, automatically - - Jun 2024
Improve reliability of insights with advanced bot protection Admins, makers, marketers, or analysts, automatically Apr 15, 2024 - Aug 2024
Easily manage customer consent from contact and lead forms Admins, makers, marketers, or analysts, automatically - - Jun 2024
Personalize customer messages based on web interactions Admins, makers, marketers, or analysts, automatically Jun 2024 - Sep 2024
  • You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.