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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Apr 26, 2024 |
Jun 7, 2024 |
Business value
Get more control and flexibility over the customer return process. Warehouse operators can inspect returned goods and choose to postpone the disposition code selection until the inspection is done.
Feature details
This feature makes it easier for warehouse operators to manage and review returned items and choose how to process the return. Warehouse workers don't need to select a disposition code when they receive a returned item. Instead, they can choose to postpone that decision until after they inspect the item.
Warehouse workers can now create return orders by using the Warehouse Management mobile app Return item receiving menu item. This feature supports blind receiving and return details receiving processes.
The enhanced process for working with return labels provides the following capabilities:
- Return labels are now available during the manual packing process.
- A new batch job cleans up return data, return-label information, and expiration dates when the return validity period ends.
All businesses that deal with customer returns in the warehouse can gain greater control and flexibility over their return process while improving productivity and the user experience.
Additional resources
Receive unannounced sales returns (docs)
Process customer returns (learn)