Plan and prepare for Dynamics 365 Remote Assist in 2024 release wave 1

Important

The 2024 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2024 to September 2024. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Remote Assist.

Overview

Dynamics 365 Remote Assist is a mixed-reality application that empowers technicians to solve problems faster when they encounter them. Whether in a heads-up, hands-free environment on Microsoft HoloLens or using an iOS or Android device, technicians can collaborate with remote experts to troubleshoot issues directly where they get the work done. Remote Assist modernizes field service operations and helps technicians use their time efficiently.

Dynamics 365 Remote Assist focuses on three key scenarios:

• Service and repairs: Enable organizations to service assets faster by doing the right remote collaboration fast and capturing the fixes for further analysis.
• Surveys and walkthroughs: Complete tasks such as inspections, quality assurance, project reviews, and other field service and operations activities by capturing asset information with augmented reality.
• Knowledge and service insights: Empower technicians to capture information and make it available for the broader organization. Use repair data from your technician operations to improve your business processes.

In the coming release wave, Dynamics 365 Remote Assist will continue to invest in stability, performance optimization, and usability improvements across HoloLens, iOS, and Android.

Investment areas

To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Remote Assist below:

Check out the release plan

For application administrators

User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.

Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.

Get the most out of Remote Assist

Helpful links	Description
Release plan	View all capabilities included in the release.
Licensing	Improve your understanding of how to license Remote Assist.
Product documentation	Find documentation for Remote Assist.
User community	Engage with Remote Assist experts and peers in the community.
Upcoming events	Find and register for in-person and online events.
Product trials	Get started with Remote Assist.