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Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Contact Center documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Jun 30, 2024 |
Business value
By supporting the Copilot-generated conversation summaries in GCC, Microsoft can extend its market presence to encompass federal, state, and local government agencies. The government sector is substantial because it includes a wide range of services tailored to the unique needs of government operations, from cloud services to dedicated customer support.
Feature details
With the availability of Copilot-generated conversation summaries in GCC, agents can easily recap an ongoing chat or a transcribed voice conversation and resolve customer issues efficiently.
Geographic areas
This feature will be released into the following Microsoft Azure geographic area:
- US GCC