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Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Contact Center documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Jul 1, 2024 |
Business value
For business compliance, the call transfer to an external number is now a one-step operation and recording and transcription will stop immediately after the call is transferred.
Feature details
In this release, the following enhancements will be available for call transfers to external numbers:
- Transfers will always be done in one step. Agents will be dropped from the call immediately.
- Transfers will have the option to be bridged or blind. Bridged is in the product now, and blind means recording and transcription will automatically stop.
- Agents can specify a call forwarding number for their direct inward dialing assigned numbers.
See also
Transfer calls and consult with users in the voice channel (docs)