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Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Contact Center documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Jul 1, 2024 |
Business value
The Contact Center workspace app integrates with non-Microsoft CRM systems to display their data and provide omnichannel capabilities for agents to interact with the customers.
Feature details
The Contact Center workspace app, which is a standalone app, provides a conversation-centric agent experience that's based on the Customer Service workspace. With the inbox as the home page, agents have a consolidated view of their assignments and can get started with minimum hassle.
Note
Case management isn't available.
See also
Use Contact Center workspace (docs)