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Important
This content is archived and is not being updated. For the latest documentation, go to the Dynamics 365 Contact Center documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Sep 3, 2024 |
Business value
You can now take full advantage of the experts you may have on Teams, with or without phone numbers. You'll also pay less to have them on the call.
Feature details
Consult and transfer calls to any Teams user in your organization, regardless of whether they have a phone number assigned to them. Key features include:
- Use the Voice over Internet Protocol (VOIP) to contact Teams subject matter experts in your organization.
- Teams users are no longer required to have a phone number.