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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
The modern administration experience gives you a consistent setup process that brings together the management of Dynamics 365 Customer Service, unified routing, and omnichannel activities. The Customer Service admin center app brings together all administrator experiences related to customer support into one app. It offers an intuitive, guided experience that helps you quickly set up the system for the first time or add to an existing setup. It also includes proactive health checks to make sure the system is set up correctly and works as expected.