Bring your own entity into the inbox
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 8, 2024 |
Business value
As an administrator, you can add your custom entity to the inbox and create inbox views in Dynamics 365 Customer Service. This feature provides flexibility to add and see results from the Inbox Views panel.
Feature details
With this feature, you can add customer entities to the Inbox Views panel in the Customer Service workspace app in Dynamics 365 Customer Service.
Bring your own entity:
- Is an admin-level configuration experience for the inbox.
- Allows any entity that's supported and enabled in the Customer Service workspace app to be supported within the inbox.
- Allows agents to manage all their work items from one central location.