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Make Copilot email assist available in GCC

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Jun 30, 2024

Business value

By supporting the Copilot draft email assist feature in Government Community Cloud (GCC), Microsoft can extend its market presence to encompass federal, state, and local government agencies. The government sector is substantial because it includes a wide range of services tailored to the needs of government operations, from cloud services to dedicated customer support.

Feature details

The integration of Copilot support in the GCC framework will empower administrators with the ability to implement the email assist feature, thus enhancing the range of functionalities in this secure setting. As a result, agents working within the GCC will gain access to the improved features, enabling them to use Copilot's capabilities to efficiently manage their email communications.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • US GCC