Enable Copilot plugins to connect with external systems
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Jun 14, 2024 |
- | Oct 2024 |
Business value
Your customer service representatives rely on data and information from a wide variety of systems. Now, you can connect external systems to Copilot through plugins and let your agents securely access data from these systems using Copilot.
Feature details
Your customer service representatives rely on data and information from a wide variety of systems. With plugins for Copilot in Customer Service, you can connect external systems to Copilot and let your agents securely access data from those systems using Copilot. With plugins, you can reduce the need for customer service representatives to switch to other tabs and tools to do their work and improve resolution time and customer satisfaction.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea