Enhanced transcript viewer for chat conversations

Enabled for Public preview Early access General availability
Users, automatically - - May 17, 2024

Business value

With the availability of the enhanced transcript viewer, agents can now view the transcripts for the chat conversations in an easy, consumable format.

Feature details

The upgraded transcript viewer for chat transcripts has the following features:

  • Modern and GUI-rich interface
  • Copy-and-paste capabilities
  • Responsive transcript sizing
  • Decreased padding between messages