Compose emails with enhanced recipient handling

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	-	-	May 3, 2024

Business value

The enhanced recipient experience offers improved user experience in emails. Recipients can be configured to display email addresses along with how their names appear in records, drag and drop recipients among TO, CC, and BCC fields, view recipients' presence status and out-of-office messages, and bulk-resolve email addresses to Dynamics 365 records.

Feature details

Agents can use the enhanced email recipient experience to compose emails. The following are the key capabilities:

• Drag and drop recipients among To, CC, and BCC fields.
• View recipient's email address along with their names.
• Easily resolve email addresses to Dynamics 365 records.
• View recipients' presence status and out-of-office messages.
• Block the resolution of an unresolved email address to Dynamics 365 records for a read-only email.

See also

Enable recipient control (docs)