Extend Copilot with plugins
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 30, 2024 |
- | - |
Business value
Your customer service representatives rely on data and information from a wide variety of systems. Now, you can connect Dataverse to Copilot through plugins and let your agents securely access data from these systems using Copilot.
Feature details
With plugins for Copilot in Customer Service, you can reduce the need for customer service representatives to switch to other tabs and tools to do their work and improve resolution time and customer satisfaction.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Canada
- India
- Japan
- France
- Korea