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Get automatic prompts from Copilot

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - May 22, 2024

Business value

Copilot in Dynamics 365 Customer Service can help customer service agents in a variety of ways. Automatic prompts make it easier for agents to quickly ask questions and get help from Copilot, saving them time, allowing them to do more. This results in reduced handle times and improved agent and customer satisfaction.

Feature details

If enabled in the Customer Service admin center, automatic prompts give contextual suggestions to agents on what they can do next based on the active case or customer conversation context. This makes it easier for customer service agents to quickly ask questions and get help.

Automatic prompts screenshot in the product

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • South Africa
  • Switzerland
  • United Arab Emirates
  • US GCC
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Use auto-prompts (docs)