Get automatic prompts from Copilot

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - May 22, 2024

Business value

Copilot in Dynamics 365 Customer Service can help customer service agents in a variety of ways. Automatic prompts make it easier for agents to quickly ask questions and get help from Copilot, saving them time, allowing them to do more. This results in reduced handle times and improved agent and customer satisfaction.

Feature details

If enabled in the Customer Service admin center, automatic prompts give contextual suggestions to agents on what they can do next based on the active case or customer conversation context. This makes it easier for customer service agents to quickly ask questions and get help.

An auto prompts screenshot in the product

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France

See also

Use auto-prompts (docs)