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Use Copilot-generated case summaries in GCC

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Important

This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Jun 30, 2024

Business value

By supporting Copilot-generated case summaries in GCC, Microsoft can extend its market presence to encompass federal, state, and local government agencies. The government sector is substantial because it includes a wide range of services tailored to the unique needs of government operations, from cloud services to dedicated customer support.

Feature details

With the availability of Copilot-generated case summaries in GCC, agents get a concise summary of the case and understand the context of a case, enabling them to resolve customer issues efficiently.

Geographic areas

This feature will be released into the following Microsoft Azure geographic area:

  • US GCC

See also

Summarize cases (docs)