Set and read session context with new macro action
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 3, 2024 |
Business value
You can create macros with the new macro action that will improve the agents' performance.
Feature details
With this enhancement, administrators can use a new out-of-the-box macro action to create macros. This macro action can read the session context and set the value in the next macro, thereby improving agent productivity.
Feedback
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