Use monthly channel for features in Customer Service apps
Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 5, 2024 |
Apr 1, 2024 |
Business value
With the monthly release, users receive new and improved features when they are ready instead of waiting until a twice-yearly release.
Feature details
The Customer Service apps shipped by Microsoft are being changed to use the monthly channel instead of the semiannual channel. The change allows features to ship faster every month instead of having to wait for the twice-yearly release. Features shipping in monthly channel can be found in Monthly channel release notes for model-driven apps.
When the model-driven app release channel was added, it provided the "Auto", "Monthly", and "Semiannual" values. The "Auto" value for the app release channel is used if a maker has not made an explicit selection of "Monthly" or "Semiannual". With 2024 release wave 1, the app release channel value is being changed from "Auto" to "Monthly" for Customer Service apps. If these apps need to continue using the semiannual channel, the maker can change the app release channel to "Semiannual channel" before the 2024 release wave 1 for the release channel behavior to remain unchanged. Any existing Dynamics 365 custom apps need to be explicitly changed. However, with 2024 release wave 2, the release channel will change from "Auto" to the "Monthly" channel.