See bookings in the agenda view in new mobile experience

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	-	-	Jul 2024

Business value

With the agenda view in the new user experience for the Field Service mobile app, technicians can quickly see an overview of their scheduled bookings over several days. They can easily scroll in both directions to find past and future bookings, and get an at-a-glance view of pertinent details such as customer name, current booking status, start time, and more. An organization can customize and add additional relevant columns to enhance usability for their technicians, reducing the need for them to open the booking to find details.

Feature details

Agenda view includes:

• Scroll to see bookings across multiple days from 90 days in the past to 90 days in the future.
• Usability enhancements for easy visibility, such as large colored labels for booking status and day separators.
• Swipe gestures for quick actions like changing booking status.
• Shortcuts such as the "Get Directions" icon to start navigation to a booking from within the agenda view.
• Visible out-of-the-box columns, such as booking name, booking start time, duration, and customer name, to enable technicians to see an overview of the booking without opening its details.
• Customization options for organizations to match their business scenarios with the agenda view by editing existing columns or adding new columns.