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Assign sales representative to customer shipping addresses

Enabled for Public preview General availability
Users, automatically Mar 4, 2024 Apr 5, 2024

Business value

When you assign salespeople to the shipping location instead of the billing address, you get accurate sales reports that show the true geographical distribution of your sales. Assigning a salesperson to a customer's ship-to address gives you precise insights, optimizes resource allocation, and drives strategic growth for your business.

Feature details

You can assign a salesperson on the Customer card page by selecting Customer and then Ship-To Addresses to open the Ship-to Addresses List page. Select Manage, and then Edit to open the Ship-to Address card page. Enter or select a Salesperson Code to choose the salesperson responsible for the customer's ship-to address.

Shows Ship-To Address page with Salesperson code field highlighted.

When you select the Alternate Shipping Address option as a Ship-To location on a sales document, the Salesperson Code updates to match the salesperson from the Ship-To Address rather than the Bill-To Customer code.

Shows sales order with changed Ship-To address having sales representative not coming from Bill-to customer

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Additional resources

Register new customers (docs)