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Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Business Central. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Enabled for | Public preview | General availability |
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Users, automatically | Mar 1, 2024 | Apr 1, 2024 |
Prevent certain items, item variants, or service items from being used in service management transactions, such as service contracts, service orders, and service invoices. This can be useful if you want to restrict the availability of some items or service items for service purposes, for example, due to discontinued support, limited stock, or contractual agreements.
To block an item or an item variant from being used in service management transactions, turn on the Service Blocked toggle on the Item Card, Item Variants, and Item Variant Card page. You can also set this field on the Item Template page, and it will be copied to the items created from that template.
When an item or an item variant is service blocked, it isn't available for selection on the following pages:
If you manually enter an item number or variant code that's blocked, you'll get an error message that states, "The field contains a value that cannot be found in the related table."
Additionally, if you have service contracts, service contract quotes, or service orders that include blocked service items or item variants, you can't use the following actions:
To block a service item from being used in service management transactions, on the Service Item Card page, in the Blocked field, choose one of the following options:
When a service item is blocked, you can't select it on the following pages:
If you manually enter a service item number, you'll get an error message that states, "The field contains a value that cannot be found in the related table."
Additionally, if you have service contracts, service contract quotes, or service orders that include blocked service items, you can't use the following actions:
You can also view the blocked service items by applying a filter to the following reports:
This feature doesn't require additional setup. However, if you upgrade your Business Central, be aware of the following data upgrade behavior:
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Create service items (docs)
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Mar 31, 11 PM - Apr 2, 11 PM
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