Share error details to get help from another user

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Users, automatically Mar 4, 2024 Apr 1, 2024

Business value

By facilitating collaboration and knowledge sharing, we're enabling teams to work together more effectively and efficiently. You can leverage the expertise of colleagues or subject matter experts to overcome obstacles and minimize downtime. The ability to share error details in Business Central enhances collaboration and problem-solving capabilities.

Feature details

When you're blocked by an error, you can quickly and easily share the error details with colleagues, subject matter experts, or other users to get assistance.

The details include the error message, error code, and other information that's helpful when troubleshooting an error. By sharing the error details, you can effectively communicate the specific issue you're facing, which helps your colleagues provide targeted support and guidance.

You can copy details by choosing the Share icon in in-line validation dialogs or the Share details menu in error dialogs.

In-line error

Shows Share details icon in in-line validation error.

Error dialog

Shows Share details action group in error dialog.

In addition to copying error details, you can also choose to share details through Microsoft Teams by choosing Share details to Teams to do the following:

  • Copy the error details.
  • Open the Share to Teams window, where you can paste the error details you copied and specify who you want to ask for help. Business Central will also add a link to the page where you experienced the error to make troubleshooting easier.

Shows Share to Teams window with error details and current page links highlighted.

You can also choose to share details by email by choosing Share details via email to do the following:

  • Copy the error details.
  • Open your default email editor, where you can paste the error details you copied and specify who you want to ask for help. Business Central will also add a link to the page where you experienced the error to make troubleshooting easier.

Shows generated email with highlighted instructions and link to current page.

Tell us what you think

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