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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Mar 14, 2025 |
- |
Business value
Effective quality assurance and issue mitigation help businesses earn customer trust. When quality assurance professionals find an issue, it can take time to identify the cause. They need to trace the history of manufacturing activities that produced the faulty items. They also need to identify specific batch and serial numbers for the relevant components and finished products. To fully understand the issue, they combine this information with related data such as manufacturing time and unexpected consumption patterns. Dynamics 365 Supply Chain Management now includes a copilot that uses artificial intelligence to collect and summarize all the relevant information in just a few seconds.
Feature details
The Traceability add-in for Dynamics 365 Supply Chain Management tracks manufacturing activities against the serial and batch numbers of specific components and the related finished goods. When quality issues occur, Copilot quickly collects all the relevant details from both the Traceability add-in and Supply Chain Management. It summarizes product status, tracks custody, and analyzes deviations related to the impacted products. This capability helps companies resolve quality issues quickly. It also helps improve overall manufacturing performance efficiency by finding correlations between specific component batches and manufacturing delays.
With Copilot activity summaries:
- QA managers can quickly identify abnormal activity related to any item so they can take appropriate steps to mitigate issues.
- Production managers can easily identify delays or bottlenecks in the manufacturing process.
- Field service workers can quickly understand the lifecycle of any item to verify it and make sure the item qualifies for repair or replacement.
The activities page in Supply Chain Management includes a Copilot-generated summary of recent activities and a full list of activity details. Copilot provides an activity summary that highlights the related item's status, plus any other information. From there, users can drill down into the activity to find related details. The summary for each activity provides instant access to key information such as location, time, items, workers, vendors, and more.
Additional resources
AI summaries with Copilot (docs)