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Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Contact Center. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Mar 7, 2025 |
Business value
With the support for short code in SMS, businesses can send high-volume, time-sensitive messages using preapproved short codes, ensuring reliable delivery.
The provisioning and management of the short codes is simplified for organizations as it can be handled within the Azure ecosystem.
Feature details
Administrators can configure the following settings:
- Provision SMS short codes through Azure Communication Services.
- Synchronize the SMS short codes from Azure Communication Services on the Phone numbers page in the Dynamics 365 Contact Center admin center.
- Configure the Azure Communication Service SMS short codes in workstreams to send and receive messages reliably with customers.
Additional resources
Configure Azure Communication Services-based short code for SMS (docs)