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Compose emails using improved attachment experience

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Enabled for Public preview Early access General availability
Users, automatically - - Oct 1, 2024

Business value

The enhanced attachment experience allows agents to drag and drop attachments in emails, saving time and increasing their productivity. A reminder is sent to agents if they forget to include an attachment that they've mentioned in the email subject or body.

Feature details

With the enhanced email attachment experience, agents can:

  • Add attachments by dragging and dropping them to the email.
  • Copy attachments from one or more emails and paste it to another email.
  • Download and attach email as an attachment to another email.
  • Bulk download and deletion of attachments.
  • See the attachment size in the appropriate units.
  • Toggle between the tile and grid views.
  • Export attachment details to Excel.
  • Receive reminders to add attachments.
  • Add attachments before saving an email.
  • Add previously used attachments.

Attachments Control