Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
Copilot transforms the customer service support experience with generative AI. Service representatives become more productive and deliver a better service experience when Copilot helps them find resources to resolve issues faster, handle cases more efficiently, and automate time-consuming tasks. Copilot gathers knowledge from internal and external sources to draft contextual answers to questions in email and chat conversations. As service representatives research a case, they can ask Copilot questions. They can use Copilot to generate case and conversation summaries in one step.