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Learn moreUse proactive prompts and insights generated by Copilot
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Nov 15, 2024 |
Proactive prompting enables agents to discover and prompt Copilot effortlessly, without the need for manual typing. This will save agents time and improve the quality of their overall experience.
Proactive prompting will provide the following benefits for agents:
- Contextual prompt starters at the beginning of a Copilot conversation.
- The ability to discover plugins through suggested prompts.
- The ability to understand case, conversation, and email context.
- Proactively generated insights.
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- South Africa
- Switzerland
- United Arab Emirates
- US GCC
- US GCC High
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea
Use proactive prompts (docs)
Additional resources
Training
Learning path
Craft effective prompts for Microsoft 365 Copilot - Training
Discover ways to craft effective and contextual prompts for Microsoft 365 Copilot that create, simplify, transform, and compile content across Microsoft 365 applications. Learn the importance of providing a clear goal, context, source, and expectation in your prompt for the best results. This course covers real world scenarios and examples using Copilot in Microsoft 365 apps like Word, Excel, PowerPoint, Teams, Outlook, OneNote, and Chat.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.