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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Jul 18, 2024 |
- |
Nov 1, 2024 |
Business value
Ensuring a seamless experience both with and without device connectivity is crucial for an effective frontline workforce. Field Service offers mobile offline capabilities to address this need. To create optimized offline profiles, you need insights into the offline performance and device data. Using Application Insights, you get the necessary data to answer essential questions about offline mobile usage, which helps with enhanced troubleshooting and user experience optimization.
Feature details
Use new data available in Application Insights to build reports and dashboards for your organization.
Within Application Insights, you can get data to report on:
- Offline-sync statistics per user, including first sync, delta sync, sync duration, and payload size.
- Sync success or failure rate including sync errors.
- End-user mobile device make and model.
Additional resources
Telemetry events for mobile app synchronization and actions (docs)