Copilot and AI

Important

This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Business Central. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

According to our recent survey on business trends, nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. But until recently, AI has been a commodity that few SMBs could truly invest in.

Microsoft Copilot for Dynamics 365 enables professionals to perform their day-to-day work with the assistance of cutting-edge AI by their side. With Copilot in Business Central, our customers empower their workers with intuitive AI tools to get more done with less effort, without needing to become data scientists.

This wave expands on our use of Copilot capabilities, enabling customers to orchestrate and automate business processes with help from AI agents. These agents can autonomously perform tasks, respond to events, analyze data, and handle errors using both user input and contextual data from the Business Central environment. Agents operate with minimal user intervention, involving users only when needed, and can act on behalf of a company, department, or team, while maintaining full transparency and bringing humans into the loop when their attention is required. To showcase this capability, we’re introducing the Sales Order Agent, our first out-of-the-box agent that automates the end-to-end process of capturing sales quotes and orders from customer emails.