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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Apr 30, 2025 |
Business value
When business administrators use Power Apps to build and configure rules for a voice agent (IVR), they can dynamically change the call flow without changing the Copilot logic. This approach saves a significant amount of time by removing the need for testing and deployment cycles within Microsoft Copilot Studio.
This feature is especially useful for enterprises that need to quickly respond to environmental factors like natural disasters or power outages, as well as financial shifts such as market fluctuations or policy changes. It gives administrators the power to make decisive actions in different situations, keeping business operations running smoothly and maintaining customer satisfaction.
Feature details
With Power Apps, enterprise customers can use Dataverse tables to set up dynamic key values for their Copilot applications. Examples of these key values include store locations, transfer numbers, broadcast messages, and lines of business. By managing these AI agent rules, business administrators can improve operational agility and quickly adjust the voice agents (IVR) flow to meet their business needs. Using Power Apps removes the need to directly change the agent’s logic, saving time on standard testing and deployment procedures.
Customers can connect Power Apps with Copilot Studio in a few simple steps:
- Create and configure your Dataverse table in Power Apps.
- Create an application in Power Apps to support administration of your data.
- Set up an action in Copilot Studio to connect your Dataverse table to your copilot.
When you set up the customer's application, business administrators can directly add, update, and delete key data values. They can also publish these changes to the live Copilot environment without any hassle. The data associated with the Copilot is cached, so users experience no latency or disruptions.