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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
Conversational IVRs (interactive voice responses) enable enterprises to increase containment, improve customer satisfaction, and reduce costs by letting customers self-serve using their voice. Microsoft Copilot Studio powers Dynamics 365 Contact Center IVRs.