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| Enabled for | preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Aug 30, 2024 |
Apr 1, 2025<!-- end ga date |
Business value
By offering WhatsApp through Azure Communication Services as a support channel, businesses can give customers more ways to reach them. This option works well for customers who prefer to communicate using WhatsApp.
Feature details
Messaging platforms such as WhatsApp give businesses an opportunity to engage with customers in their own context to provide them with a seamless and personalized customer service experience. The following capabilities are available:
- Administrators can configure the WhatsApp channel powered by Azure Communication Services.
- Customers can reach out to the business through WhatsApp and seek support in an asynchronous manner.
- Agents can use one unified, contextual, and productive interface to engage with customers and resolve their issues.
- Supervisors and managers can access rich reports to run the support center efficiently and effectively.
Additional resources
Configure a WhatsApp channel through Azure Communication Services (docs)