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| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | 
May 30, 2025 |
Business value
You can streamline the onboarding process by importing your numbers in bulk, reducing administrative onboarding time, and minimizing the risk of human errors. You can avoid manually entering one phone number at a time.
Feature details
When integrating existing telephony infrastructure with Dynamics 365 Contact Center through Azure Communication Services direct routing, customers can bulk import their existing phone numbers. A template is generated in the Copilot Service admin center based on the data entered by administrators such as carrier, country, and number type. They can then input their numbers in the template and upload them in bulk.
Once the upload is complete, administrators can view the status of their updated file. After the file is successfully processed, the numbers are ready to use and listed on the Phone Number page.