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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Apr 1, 2025 |
Business value
Disposition codes help service representatives quickly jot down the outcome of calls and live chats. They also help in reporting and tracking interactions. Administrators can customize these codes to suit the business needs.
Feature details
Disposition codes allow customer service representatives to assign codes to conversations to indicate the outcome of calls or chats. Administrators can turn on the feature and enter disposition codes that representatives can quickly search. The service representative can add disposition codes to an active conversation or a conversation they're wrapping up. After the conversations end, you can view the disposition codes for the closed conversation through the Inbox.
Additional resources
Set disposition codes (docs)