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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 15, 2025 |
- | Oct 2025 |
Business value
You can accelerate email responses with intelligent template prompts. Copilot prompts in email templates automatically populate email templates with the prompt content, reducing service representative workload and ensuring consistent, accurate customer communication.
Feature details
With this feature, administrators can configure email prompts as part of email templates. When a customer service representative inserts an email template, Copilot autopopulates content from the prompts, improving agent productivity and reducing manual effort.
