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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | - | 
Apr 30, 2025 |
Business value
The new Fluent 2 design theme in Copilot Service enhances the user experience. This implementation helps ensure branding consistency. It also provides a modernized look and feel, which helps ensure user satisfaction.
Feature details
The Copilot Service workspace application has a modern, more visually appealing user interface.
The new functionalities of the workspace are designed to enhance usability, making the product easier to navigate and more intuitive for users to perform actions.
Some changes from the modernization are:
- Customer service representatives benefit from an improved look and feel of Copilot ask-a-question in Copilot Service workspace and Dynamics 365 Contact Center apps. Updates include an increased size of the message input field and relocation of icons.
- The inbox has a new, island-type user interface with rounded edges to give it a more modern look and feel.
- Service representative scripts in the productivity tools feature updated states, icons, and components to enhance visual appeal and provide a more delightful user experience.
- The timeline is a pivotal control that requires a modernized look to meet the evolving needs of users. A modernized user interface in Dynamics 365 improves efficiency, visibility, and user satisfaction by providing a faster, cleaner, and more interactive experience.
- Voice controls have a refreshed look that makes it easier for service representatives to navigate controls with efficiency. The new, modern user interface is available for both inbound and outbound calls, and provides a better experience and ease of use.
