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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 1, 2025 |
- | - |
Business value
This feature addresses a critical extensibility gap for Unified Service Desk customers migrating to a Customer Service workspace by introducing Custom Macros with JavaScript execution capabilities. By enabling administrators to integrate third-party applications and create specialized actions through JavaScript files stored as Dataverse web resources, organizations can maintain their existing workflows and investments in external tools. This enhancement provides significant value by eliminating barriers to Customer Service workspace adoption, reducing migration friction, preserving customized business processes, and allowing customer service representatives to work efficiently within a single interface.
Feature details
With this enhancement, administrators can extend the Customer Service workspace functionality through a new Execute JavaScript macro action (Custom Macros), addressing a critical gap for Unified Service Desk customers who rely on third-party integrations.
This feature enables organizations to create specialized actions beyond standard offerings by uploading JavaScript files as Dataverse web resources. The addition of parameter customization provides further flexibility for complex scenarios, allowing businesses to maintain their existing workflows and investments in external tools while transitioning to a Customer Service workspace.
Additional resources
Execute JavaScript (docs)