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Enabled for | Public preview | Early access | General availability |
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Admins, makers, marketers, or analysts, automatically | - | - | ![]() |
Business value
This update moves users to the new, modernized email template editor in an effort to simplify the user experience by consolidating two editors into one. The modern email template editor delivers a more streamlined user experience with a feature-rich email template editing experience that eliminates inconsistencies between versions.
Feature details
The enhanced email template rich text has migrated to a new, modernized rich text editor experience.
This automatic update includes the following key benefits:
- Unified editing experience: All templates are created and managed using a single, modern rich text email template editor, which eliminates the need for users to switch between different editors.
- HTML support for customization: The new editor supports HTML editing, which gives users the flexibility to design custom layouts, apply consistent branding, and style their content exactly the way they need.
- Improved reliability: This unified modern rich text editor removes formatting issues. It also provides smoother previews and a more reliable experience during both the creation and runtime.
- HTML replaces drag-and-drop functionality: The modern rich text editor replaces the old drag-and-drop functionality in the enhanced email template rich text editor with HTML support. This new functionality helps ensure continuity.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- US Sec
- US Nat
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- US GCC
- US GCC High
- Sweden
- Qatar
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea
- China
- US Gov
- US DoD
Additional resources
Email editor template changes in Dynamics 365 Customer Service (blog)
Create email templates (docs)