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What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from April 2025 through September 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2024 release wave 2 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Boost technician productivity

Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.

Feature Enabled for Public preview Early access* General availability
Access online data with your offline-first application Users by admins, makers, or analysts Sep 13, 2024 - Jun 2025
Select table columns to include in mobile offline sync Admins, makers, marketers, or analysts, automatically Jun 18, 2024 - May 23, 2025

Copilot and AI innovation

Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.

Feature Enabled for Public preview Early access* General availability
Configure Copilot summaries in Field Service Users by admins, makers, or analysts Apr 17, 2024 - Apr 9, 2025
Summarize work orders with Copilot in the mobile app Users by admins, makers, or analysts Dec 15, 2023 - Apr 9, 2025
Use inspection builder to create inspections from existing files Admins, makers, marketers, or analysts, automatically Apr 9, 2025 - -
Get assistance with AI-powered work order recaps Users by admins, makers, or analysts Aug 9, 2023 - Apr 9, 2025

Optimize resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements with agentic, manual, and automated scheduling.

Feature Enabled for Public preview Early access* General availability
Improve schedule board usability and performance Users by admins, makers, or analysts - - Apr 7, 2025
Improve schedule assistant matching across locations Users by admins, makers, or analysts - - Jun 2, 2025

You are able to opt into some features as part of early access on February 3, 2025, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.