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This list of features is linked to the following products:
- Dynamics 365 Contact Center
Dynamics 365 Contact Center
For a complete list of the Dynamics 365 Contact Center features, go to What's new and planned for Dynamics 365 Contact Center.
| Feature | Enabled for | Early access | General availability |
|---|---|---|---|
| Evaluation framework for Quality Evaluation Agent | Users by admins, makers, or analysts | - | 
Oct 24, 2025 |
| Export and import visual customizations of analytics reports | Admins, makers, marketers, or analysts, automatically | - |
Nov 14, 2025 |