Knowledge Management July 2021 Update for Microsoft Dynamics 365 Customer Service

Update package	Version number
Knowledge Management July 2021 Update for Microsoft Dynamics 365 Customer Service	9.0.1.5985 (or higher)

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 Customer Service version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Knowledge managements update for Microsoft Dynamics 365 Customer Service

Improvements

• Updated the title string for the major article and minor article confirmation dialog.

Fixes

• The search results displayed on the article search and data on the knowledge search insights were incorrect when filter customization and knowledge search insights were enabled.
• Relevance search results of the knowledge articles were incorrect when Automatic Search is enabled, and customized filters were configured.
• Related Associated Federated Knowledge Article display name was not readable.
• Actions such as + New and + Add Existing for the Associated Federated Knowledge Article grid are not applicable to the grid.
• Article names in the Associated Federated Knowledge Article grid for other sources was displayed incorrectly.
• Default H1 styles in the Knowledge Article Rich-Text Editor was not getting applied.
• When user does an article search in the stand-along knowledge search, the results are sometimes incorrect.
• Email action failing when no contact was linked with the case.
• The clicks are blocked on the article searches, and when the user clicks on the article, the search control displayed an error.
• Accessibility fixes for knowledge management area.

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