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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 22101 Release Notes

  • Article

Update 22101 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps

  1. Sign in to your https://<org>.dynamics.com/apps environment.

  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.

  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.9734
  • PrimeSMSAnchor 1.5.16.8353
  • PrimeSocialChannelsAnchor 1.5.16.8334
  • PrimeTeams 1.5.16.8159
  • PrimeTelephony 1.5.16.8575
  • UnifiedRoutingPrime 1.5.16.6301

Update 22101 has the following

Solutions

Features

  • Voice Channel Enhancements : Agents will now be able to listen to and play back the voice recordings. Based on configurable developer settings, downloading recordings can also be restricted. Documentation link
  • Security Enhancements : For enhanced security, all the new and existing customer secrets will now be stored in Dataverse. Documentation link

Services

Fixes

  • Improved error messages for the scenario where the conversation is closed by the customer before being accepted by the agent.
  • Added support for file uploads with .dxf extension in the live chat widget.
  • Stability and performance improvements.

Return to the released versions page.