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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 2301.2 Release Notes

  • Article

Update 22111 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps

  1. Sign in to your https://<org>.dynamics.com/apps environment.

  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.

  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.16.9873
  • PrimeSMSAnchor 1.5.16.8495
  • PrimeSocialChannelsAnchor 1.5.16.8474
  • PrimeTeams 1.5.16.8298
  • PrimeTelephony 1.5.16.8729
  • UnifiedRoutingPrime 1.5.16.6386

Update 2301.2 has the following

Solutions

Fixes

  • Fixed an issue where ‘Omnichannel Users’ view instead of ‘Enabled Users’ was coming as the default view.

Services

Fixes

  • Fixed an issue with agent not able to see the ‘Customer Typing...’ indicator in the communication panel due to auto scrolling.
  • Fixed an issue with case linking in social channels if contact is linked to multiple social profiles.
  • Fixed an issue with agents not able to pick open conversations from queue for asynchronous channels.
  • Fixed an issue with communication panel not loading for some agents.
  • Fixed an issue where agent scripts with description having a long URL were not being shown correctly.
  • Fixed an issue with voice calls not being properly closed and showing up in the Ongoing conversation dashboard.
  • Fixed an issue for decision rule set having context variable import which failed while import on Configuration Migration tool.
  • Fixed an issue with Unified Routing Diagnostics where the Rule item was not showing user friendly name within Assignment Ruleset for OOB Methods
  • Fixed an issue where capacity profiles could be deleted even if they were linked to an active conversation .
  • General performance and reliability fixes.

Return to the released versions page.