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Microsoft Dynamics 365 Omnichannel/Unified Routing - Update 24052 Release Notes

  • Article

Update 2405.2 for Microsoft Dynamics 365 Omnichannel/Unified Routing is now available. This article describes the fixes and updates that are included.

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Follow below steps
  1. Sign in to your https://<org>.dynamics.com/apps environment.
  2. Select Settings > Advanced Settings on the command bar. The Settings page is displayed in a new browser tab.
  3. Go to Dynamics 365 Settings > Solutions.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Versions included in this update:

  • PrimeChatAnchor 1.5.26.58
  • PrimeSMSAnchor 1.5.26.54
  • PrimeSocialChannelsAnchor 1.5.26.39
  • PrimeTeams 1.5.26.37
  • PrimeTelephony 1.5.26.200
  • UnifiedRoutingPrime 1.5.26.121

Update 24052 has the following

Feature(s)

Existing features like voicemail and callback were all rebuilt in a new infrastructure

Return to the released versions page.