Microsoft Dynamics 365 - Service Update 101 Release Notes


Note: As this release is deployed globally, we will continue to add fixes and the version number may change. Check this article regularly as we continue to document fixes added to this release.

Service Update 101 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 101.


Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 22 will now correspond to version number 22xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 101 for Microsoft Dynamics 365 9.1.0

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Knowledge Management

  • Duplicate text displayed in the timeline for auto-generated posts.
  • Navigating using the Tab key to the "More commands" option after selecting the "Open filter pane button" did not function as expected.
  • When a Portal comment from the Activity tab was selected, the "To:" field in the from was not filled automatically with the contact's details.
  • When focus was on the "See X more replies" link in the Timeline, pressing any key expanded the link to display the additional posts.
  • When navigating to the posted date and time of any post on the timeline, Voiceover did not provide instructions to access the "Delete", "Close", "Assign" or "User" buttons present under the timeline section.
  • When viewing an email in the timeline of an entity, the email's body appeared as part of the email's subject.
  • With Talkback enabled, opening a filter pane resulted in Talkback announcing "Close filter pane" even though focus was not on the "Close" button.
  • With Talkback enabled, when navigating to the posted date and time of any post in the timeline section and double-clicking it, the "Add to Queue" popup opened automatically.
  • With Voiceover enabled, after expanding the filter pane, focus did not shift to the filter panel, making it difficult for screen reader users to access and apply a filter pane.
  • With Voiceover enabled, some screen readers did not announce the name of controls when viewing Dynamics 365 in the Safari browser of an iOS device.

Platform Services

  • MSFT instances could not be accessed by support users when the SystemUser record of the user was present in the CDS instance.
  • When an Email entity had a regarding in Dynamics 365, the regarding of that entity was reverted to an older value.*
  • When forwarding incoming mail to a mailbox, a timeout/platform level error sometimes occurred ("Email with message ID … was not, or could not, be promoted to Dynamics 365.").


  • Status reason did not display on the Product Hierarchy Tile form.
  • The ribbon and timeline took over eight seconds to load.


  • Users could not navigate to hyperlinks using the Tab key.

United Interface

  • Email sent using Dynamics 365 in right-to-left format displayed in left-to-right format for the recipients.
  • Email sent using Dynamics 365, when opened using a browser, did not contain a "Lang" definition in the "body" tag of the HTML, making them difficult to read using screen reader software.*
  • Records could be opened when the "RetrievePrincipalAccess" plugin restricted the user's access right to "None".
  • The body of an email created using a business process flow was deleted when the email was udpated.*

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Knowledge Management

  • An error occurred when opening a note containing an attached email.


  • An error occurred when opening a new or existing entity form through the Customization settings.
  • Attempting to open the Main form of an entity resulted in an error ("The 'ModernFormeditor' is already used by another control.").*

MidTier Services

  • An error occurred when installing a product service automation solution upgrade ("Cannot have object with no publish instances.").

Platform Services

  • An error occurred when launching CreateOrgTool.exe ("Could not load file or assembly 'MicrosoftCrmOnlineCloudSharedEvents...").
  • An error occurred when opening records from most entities in Unified Interface ("Record is unavailable").*
  • Data imports failed with an error ("The INSERT statement conflicted with the FOREIGN KEY constraint "ImportLog_ImportFile".).


  • An error occurred when attempting to collaborate a record.

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