Microsoft Dynamics 365 - Service Update 153 Release Notes

Service Update 153 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 153.


Note: Service Update naming convention has been revised to clarify the link between the version number and Service Update number. For example, Service Update 150 will now correspond to version number 150xx. Occasionally a Service Update will be canceled and all associated fixes will be rolled into a subsequent Service Update. For this reason, Service Update numbers may not always increase incrementally.

Update package Version number
Service Update 153 for Microsoft Dynamics 365 9.1.0 9.1.0000.15343

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 153 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.


  • The wrong error message appeared when activating an arc rule item without a confirmed connection in Power Automate ("Unable to activate the Flow.").*


  • Users could not navigate between the stages of business process flows.

Knowledge Management

  • Notes created in the Timeline without a body field would fail.
  • Email attachments with a “.url” extension were not downloaded properly from the timeline.
  • Hyperlinks were not inserted when posting hyperlink text like "" in the Timeline.
  • Knowledge articles scheduled for expiration or publication would fail to expire/publish.*
  • Actions icons were updated.*
  • Timeline Control didn't support card configuration for opportunity closing.


  • Screen readers announced menu item text as "menu item".

Platform Services

  • The target value for "Customer Type Lookup" attribute could not be retrieved.
  • Language Provisioning would generate an error instead of skipping non-existing option values.*
  • Increased the maximum length for attribute/entity name columns.
  • Customer names were duplicated within the "Campaign Response" view.
  • Workflows could not be triggered.*


  • Opening a OneNote from the Timeline would not open after setting another site as default.


  • Some records were not displayed in the lookup field in Advanced find.

Unified Interface

  • The "In Progress" link's label was missing in the "Active Cases" section.
  • The view switcher styling on dashboards was inconsistent.*
  • The "Topic" field remained editable when the record was changed to "read only".
  • An expected "Not available" error did not appear when the app experienced a cache failure.
  • With offline mode enabled, errors intermittently occurred when switching to the "Patients" view ("This operation failed because you’re offline. Reconnect and try again.").*
  • The ConsoleApp app module unexpectedly appeared in the app switcher drop down list.
  • User roles were lost when upgrading solutions via “Stage for Upgrade.”*
  • Email templates did not load when the “Regarding” and “To” fields had the same contact name.
  • A related entity tab was duplicated in the Tab list after an app was reconnected online.
  • Sections were not rendered properly in Form Component.
  • Roles added to the user interface were unexpectedly removed from AppModules.*
  • The "Related" displayed incorrectly when there were three related cases.
  • An error was received when clicking on Account Name in Contact Card.

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